Home Insurance Need help

Start your claim

Before you start:

  • Check your policy

    Make sure you’re covered and check your excess. Your excess is the amount you’ll be asked to pay towards your claim.

    Have anything else ready that could help with your claim such as dates, times, crime reference number, your policy number, and photos.

    You’ll also need an email address to start your claim online. If you don’t have one please call us on 0800 145 6060.

Once you've submitted your claim

  • Once you’ve submitted the form, we'll get in touch as soon as we can. We may have more questions for you about your claim, or we may be able to arrange payment straight away, depending on the claim. Either way, we'll contact you to let you know how your claim's progressing.

    Find out more about what's covered

About your claim. Tell us what’s happened

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Buildings refers to your walls, roofs, windows, and anything else that’s part of the fundamental structure of your home - including fixtures and fittings like your bathroom suite, your garage or outbuilding, driveway, patios, walls, fences and gates. Contents refers to anything inside your home that isn't fixed, such as your electricals, clothing and possessions. Your carpets are also included as contents.

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Please answer this to the best of your knowledge. Don’t worry if you don’t know but here’s a quick summary:Accidental damage - Something has been broken or damaged by a spillage.Fire - This refers to damage caused by heat or smoke.Weather - A storm, flood or strong wind has caused the damage.Escape of water - A leak, or burst pipe.Theft - An item has been stolen from your home or from you while you were out.Malicious damage - Someone has deliberately caused damage to your home or contents.Impact - Something has hit your home.

Your claim in more detail

Where, when or how did the loss or damage occur?

You can upload up to five images relating to the incident.


Image size must be less than 5MB


About your items

Please list the items below

Additional information

About you

About the policyholder

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We’ll use this to call you back about your claim.

We’ll need this to update you on your claim. If you don’t have one please call us on 0800 145 6060.
This is the number we'll use to discuss your claim.
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Please tell us if you’ve got an alternative number.

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You’ll find this on your policy schedule, but don’t worry if you don’t have it to hand.

About the home

Enter address manually
Switch to address finder

About your circumstances

Finally, before you submit your claim, please answer the following questions:

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Family members include partners, spouses, relatives, extended family, and domestic employees such as carers or nannies.