Start your claim

Before you start:

Check your policy

Make sure you’re covered and check your excess. Your excess is the amount you’ll be asked to pay towards your claim.

Have anything else ready that could help with your claim such as dates, times, crime reference number, your policy number, and photos.

You’ll also need an email address to start your claim online. If you don’t have one please call us on 0800 145 6060.

Once you've submitted your claim

Once you’ve submitted the form, we'll get in touch as soon as we can. We may have more questions for you about your claim, or we may be able to arrange payment straight away, depending on the claim. Either way, we'll contact you to let you know how your claim's progressing.
Find out more about what's covered

About your claim. Tell us what’s happened

When did the incident happen?

What type of claim are you making? Show help

Buildings Only
Contents Only
Buildings & Contents
Not Sure

Buildings refers to your walls, roofs, windows, and anything else that’s part of the fundamental structure of your home - including fixtures and fittings like your bathroom suite, your garage or outbuilding, driveway, patios, walls, fences and gates. Contents refers to anything inside your home that isn't fixed, such as your electricals, clothing and possessions. Your carpets are also included as contents.

What caused the incident? Show help

Please answer this to the best of your knowledge. Don’t worry if you don’t know but here’s a quick summary:Accidental damage - Something has been broken or damaged by a spillage.Fire - This refers to damage caused by heat or smoke.Weather - A storm, flood or strong wind has caused the damage.Escape of water - A leak, or burst pipe.Theft - An item has been stolen from your home or from you while you were out.Malicious damage - Someone has deliberately caused damage to your home or contents.Impact - Something has hit your home.

How did it happen:

Drop
Spill
Other

Your claim in more detail

Please tell us what happened in as much detail as you can.

Where, when or how did the loss or damage occur?

Which room(s) has been damaged?

Kitchen
Bathroom
Utility room
Living room
Bedroom
Dining room
Conservatory
Other

Do you have any photos?

Yes
No

You can upload up to five images relating to the incident.

Image size must be less than 5MB

Click to upload photo Drag photo to upload or click to browse

What make and/or model is your freezer?

What was in your freezer?

Roughly how much was the food in your freezer worth?

How many items were damaged?

3 or fewer
4 or more

How many items are lost?

3 or less
4 or more

How many items were stolen?

3 or less
4 or more

Have you told the police?

Yes
No

What's your crime number (if you have one)?

Where were the items (or item) when they were damaged?

In the home
In the garden
Away from home

Where did the damage occur?

In the home
In the garden
In both the home and the garden

Where did the theft occur?

In the home
In the garden
In both home and garden

Where were the items (or item) when they were stolen?

In the home
In the garden
In the home and garden
Away from home

Where were the items (or item) when they were stolen?

In the home
In the garden
In the home and garden
Away from home

About your items

Please list the items below

Add Item +

Edit Delete

Additional information

Is there anything else you need to tell us about the claim or your circumstances? For example let us know if your home isn’t secure, or if you’re without water or electricity.

About you

Are you the policyholder?

Yes
No

What’s your relationship to the policyholder?

About the policyholder

Their title

Their first name

Their last name

Their email address

Their preferred contact number Show help

We’ll use this to call you back about your claim.

Your title

Your first name

Your last name

Email address

We’ll need this to update you on your claim. If you don’t have one please call us on 0800 145 6060.

Your preferred contact number

This is the number we'll use to discuss your claim.

Your alternative contact number Show help

Please tell us if you’ve got an alternative number.

Policy number Show help

You’ll find this on your policy schedule, but don’t worry if you don’t have it to hand.

Preferred contact day

Mon - Fri
Saturday
I don’t mind

Preferred contact time

Monday - Friday

8am - 12pm
12pm - 5pm
5pm - 8pm

Saturday

9am - 12pm
12pm - 5pm

We'll try our best to contact you within the next 24 hours (we're not open Sundays).

About the home

Start typing your address

Enter address manually

House number or House name

Street

Town or City

County

Postcode

Switch to address finder

About your circumstances

Finally, before you submit your claim, please answer the following questions:

Does anyone other than your family live in your home? Show help

Yes
No

Family members include partners, spouses, relatives, extended family, and domestic employees such as carers or nannies.

Is your home ever left unoccupied for more than 60 days in a row?

Yes
No

Have you received a conviction for any offence other than a driving offence?

Yes
No

Has anyone in your household made a home insurance claim in the last three years?

Yes
No

Have you ever had any home insurance refused, cancelled or declared void?

Yes
No

As far as you know has your home, or the land belonging to it, been flooded in the last 10 years?

Yes
No

Is your home showing any sign of or ever had any damage caused to it by subsidence, landslip or heave?

Yes
No

Start your claim

Before you start:

Check your policy

Once you've submitted your claim

About your claim. Tell us what’s happened

Buildings Only

Contents Only

Buildings & Contents

Not Sure